Service & Tours
Are your Tours private?
Yes, we only offer Private tours, we believe it is the best way to travel, with a personalized service, adapted to you and at your pace. Unique and memorable tours for you, your family and friends.
Is your Tour Company licensed?
Yes, Fatima Experience is fully licensed and registered by Tourism of Portugal, RNAAT 442/2014. According to Portuguese law, every tour company must be licensed and registered in Tourism of Portugal to operate legally. Is it important? Yes it is, because a licensed company will have and renew all the mandatory insurances and will offer you a professional service.
Do you only offer tours in English?
At the moment we only offer Guided tours in English or Portuguese. Other languages can be available, though subject to availability of guides and added cost.
Are your tours guided, or are we left on our own to explore the sites?
Yes, our tours are guided, which means a guide will be with you during the tour to explain everything and also guide you inside the monuments. We do not leave people on their own to explore the sites and monuments. Unfortunately there are individuals and companies offering “tours” but they basically just transport you to the sites then leave you to explore on your own with a set time to return to the vehicle. In our understanding this is not a tour, so please be aware when booking.
Can I change or add something to your proposed tours?
We have carefully prepared some tour options for you, though we are flexible and are always ready to adapt or tailor a tour to your preferences. Just Contact us!
Do I have to make a booking or can I just show up?
Yes, bookings are required to secure the dates and tours selected. Bookings are also important for us to manage the necessary resources to provide you with an exceptional experience.
Should I book in advance?
Availability is limited, so it is recommended to book in advance and secure your preferred date.
How long is the drive between Lisbon and Fatima?
The drive between Lisbon and Fatima is approximately 90 minutes. A comfortable and scenic drive on the A1 motorway.
What vehicles do you use for the Tours and Transfers?
Because we value your safety and comfort during the Tours or Transfers, for transport we use Mercedes Benz Vehicles or equivalent. All vehicles have air-conditioning and include bottled water.
For larger groups with more than 8 people, what transport do you use?
For larger groups with more than 8 people we can use either 2 Vans “8 passenger each” or a mini-bus for extra space and comfort, or a bus for much larger groups. All options are customizable and will be quoted accordingly.
Are there Baggage restrictions for the Transfers or Tours?